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HORRIBLE!

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Original review updated by user Oct 29, 2020
I purchased a ticket September 9th of 2020 and it has been H E L L ever since. Today 10/29/20 I am still trying to change an error that their services committed and the flight is on Tuesday the 3rd 2020. Flighthub since 10/9 has me going in circles to change the name of the passenger that was incorrectly spelled. Avianca cannot do this, ONLY flighthub. I have been on the phone for two weeks and all i get is wait for email that I have accepted and no confirmation of the name being changed. Please avoid at all cost FLIGHTHUB they will NOT give money back and everything is extra charge even if it is the airline fault. Deal with the airline or another company, not FLIGHTHUB the worse.

User's recommendation: DO NOT FLIGHTHUB FOR ANYTHING!!!

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2 comments
#1943240

UPDATE: I have received your email and will be contacting FlightHub with the information you have provided. Just a quick notice, I have been trying since 8am today and it is now 1:30pm NY time

#1943267
@Steven G

UPDATE: What I received from your site. 1.

Contact the customer service of Flighthub and tell them about your review ###### Your Number did NOTHING.

The person doesn't know anything about this and has now transferred me to another department. I am now on two phones trying to reach a live person.

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Featured
ID
#2253953 Review #2253953 is a subjective opinion of poster.
Service
Flighthub Customer Care
Cons
  • No real department for issues
  • Customer service incomitance
  • Staff incomitance
Preferred solution
Is to have the name of the person changed or full refund $650 plus dollars Not including the $35 dollars to open communication with Avianca.

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New Reviewer

The greatest disapointment

I was sold a ticket on a day when that flight didnt exist. This resulted in me missing my connecting oversees flight. Flight LH 1411 does not operate on Tuesdays but Mondays, Wed and Thursdays. Still it was sold to me. Flight Hub is 100% for me, my family and friends. Imposible to get on the phone to talk to a live person. When emailing them, you usually get some template responses. If you are ever in trouble do not count on them. Confirmation number My confirmation code was 3DF86R.Pls do not use Flight HubDo not use

User's recommendation: Do not use Flight Hub.

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ID
#2893659 Review #2893659 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Never answering a phone and nobody can get a n agent to talk to
Loss
$2000
Preferred solution
Full refund
New Reviewer

I haven't received my refund and even I payed the cancellation fee

I booked my flight for September 19, 10.50am take off passenger name rajminder Paul aheer with confirmation number DOVXXC Booking number : 198-75*-*** I cancelled the flight but I didnt get my refund ,even though I payed for cancellation protection. Now they are emailing me that they cant refund my money this is *** Wtf. I need an solution otherwise Ill post this everywhere what happened to me

User's recommendation: Do not use online booking through flight hub they didn’t give me my refund even though I payed for cancellation protection.

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ID
#2892800 Review #2892800 is a subjective opinion of poster.
Loss
$540
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Does not respond

In early August, 2021, I purchased an international airline ticket through Flight Hub. The times were substantially changed unilaterally so that I cannot accept. I spoke with a representative (incomprehensible English) and have written three times. No resolution and no response.

User's recommendation: Very poor customer service!

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ID
#2882063 Review #2882063 is a subjective opinion of poster.
Location
Henrico, Virginia
Loss
$700
Preferred solution
Full refund
New Reviewer

Poor customer service, all agents pick up phones from Philippine and unable to help . I had an emergency cancelation I haven't got any help

Had an emergency cancaelatio.they keep sending no reply email address and wanted me to resend them documents but there were no instructions to how to send and sending emails was from flight hub.com that would not be able to replyneverevern
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ID
#2881017 Review #2881017 is a subjective opinion of poster.
Loss
$898
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Poor service

Flight Hub put me on a Porter Flight that did not exist. They did not notify me or even get me on another flight!Even now, I am informed that I do not get a credit or have another flight_ one that actually exists- arranged! I never did ask for a credit_ I simply needed a flight! I have tried and tried to talk to someone but_other than paying more money to actually talk to a person. , I am at a loss!

User's recommendation: Don’t use Flight Hub!!

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ID
#2879473 Review #2879473 is a subjective opinion of poster.
Pros
  • There are absolutely no pros
  • As a pissed customer
Cons
  • Long phone wait times
  • Terrible terrible
  • Took my money and ran
Loss
$686
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund from Air Canada

I received confirmation that you had been refunded for the flights that I had purchased and have after one month still not received the money

User's recommendation: Do Not USE FLIGHT HUB THEY ARE PUPOSLY *** CUSTOMERS OUT OF MONEY.

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ID
#2876524 Review #2876524 is a subjective opinion of poster.
Loss
$1500

Regarding my flight to Miami on Sept. 3, 2021

We missed our flight because upon check in to West Jet the guy said we don't have reservation and in fact we showed our Airline confirmation G7GFG6 and flighthub booking no. 195-37*-***. So what we did is to book another flight and we spent $2500 canadian dollars. We also have reservation from Holiday Inn hotel in Miami September 3 and we loose it because we arrived at Miami Sept. 4 at 4pm. We have a cruise on September 4 and we need to be there. Hope we can refund the money.
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ID
#2868902 Review #2868902 is a subjective opinion of poster.
Location
Edmonton, Alberta

Tired of trying to rebook a ticket or get a refund since 2019 but air Canada refunded

Booked a ticket in 2019 cant book a ticket to make uo for what i already spent and you wont refund me?
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ID
#2865829 Review #2865829 is a subjective opinion of poster.
Location
Rawdon, Quebec

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Verified Reviewer
New Reviewer

191-96*-***

Could not speak to an agent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ugh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I'm not a happy customer AT ALL!!!!!!!!!!

User's recommendation: Not at all!!!!!

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ID
#2856910 Review #2856910 is a subjective opinion of poster.
Loss
$341
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

A canceled flight from Saskatoon Sk to Las Vegas on May 7, 2021 I thought I was being helped- spoke to numerous reps.... then I could no longer and still to this day reach anyone even when I get emails saying immediate action is required! Booking number- 191-96*-***

User's recommendation: Used flight hun for years with no issue but very unhappy with my service since April 2021 when flight was canceled snd little help!!!!

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ID
#2856898 Review #2856898 is a subjective opinion of poster.
Pros
  • Good prices
Cons
  • Poor customs service
Loss
$341
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Flight hub done changes in my purchased ticket

Helo,my name is Gurvinder Singh .and my ticket number is 19851****. i have booked my flight from flight hub to India to attend some function but now flight hub extend the stay time in London upto 29 hours due to this I will reach my destination Delhi Airport(India) on 29 the october,2021.This is not suitable to me . Because I have to reach at 28 th October,20121 as according to the booking which I previous done. I already set up all plans and made further bookings.On 28th october i have to attend some important function which I cant loose it at any cost.My all further bookings will get cancel otherwise. Kindly resolve my issue and contact me on this number - +1 60******** or mail id - gurvinder.saini0050@***.com
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ID
#2856540 Review #2856540 is a subjective opinion of poster.
Preferred solution
Full refund

Name change

Call customer service, cannot went through agents. I need to drive to Edmonton international airport to ask Air Canada to change my name without fee lucky. Never use flighthub to book ticket again.

User's recommendation: Never use flighthub to book air ticket, hotel or rental car.

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ID
#2856387 Review #2856387 is a subjective opinion of poster.
Pros
  • Affordable
Cons
  • Horrible customer service
  • I will never recommend this company
  • No real contact phone number
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Flight Itenary changes

My flight was cancelled and i need a substitute. this is urgent as my departure is on 11th of September 2021.
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ID
#2854229 Review #2854229 is a subjective opinion of poster.
Location
Hyderabad, Telangana
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Booking flight

They booked two tickets for prices mentioned and are not booking rest of three ticket for the price. First they told us we won't have to pay anything extra to book a ticket so they booked 2 tickets and then we kept asking for other 3 tickets for more than two weeks but they first lied about it saying they have sent a request to airline which they did not. Then I someone finally agreed that if 2 tickets got booked then rest of the tickets should have been booked. So they sent the ticket to their ticket team and still no solid answer. Very bad service. O D

User's recommendation: DO NOT BUY TICKETS HERE. NO PROFESSIONISM AND THEY LIE A LOT.

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ID
#2853645 Review #2853645 is a subjective opinion of poster.
Cons
  • No willingness to help clients
  • Worst refund policy very bad customer service
  • Cancelation fees are cheaper than change in flight
Preferred solution
Deliver product or service ordered

Cancel flight.

I was on hold for a very long time and decided to send an online email instead. I just wanted to cancel since my booking had an error message that my CC did not go through. Thats not right because I called the CC company and it showed as pending with no issues.

User's recommendation: Flight Hub is not too reliable or available.

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ID
#2853169 Review #2853169 is a subjective opinion of poster.
Location
Coral Springs, Florida

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