I was recently ripped off by a company named FlightHub who due to their terrible systems wound up cancelling part of an itinerary involving 3 tickets. They refused to refund and portion of the remaining two tickets and wanted to charge an additional $150 per ticket cancellation fee on top of the $1500 we were charges for the remaining tickets that were processed.
They took no responsibility for their actions and United Airlines refused to refund or cancel the bumbled flights.
They said that FlightHub as their agent must request it even though it was within 24 hours and our itinery was wrong now. My loss maybe someone else's gain. My advice is to never trust these discount airline ticket sellers who have the right to sell tickets for Airlines but do not adhere to the Airline's ticketing Rules and Code of conduct. This should be the real Number 1 in your 12 Airline Regulations changes.
Even TSA and Homeland Security should take this issue to task. Charging to cancel tickets already issued and that FlightHub will be refunded for should be as illegal as it is unethical. The Airlines just have to enforce their ethical Ticketing Rules and Codes of Conduct. Any company that causes the problem should be held accountable for their mistakes.
We lost the full amount of the 2 itineraries and $1500 will put this information on 100's of sites and blogs.
Stay away from FlightHub and any other discount flight company that has a NO REFUND policy, The airlines all have something in place for itinerary mistakes and always read the fine print, no Agency should charge for refunds. This FlightHud is an off shore company out of Manila and is unethical.
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: Full refund.