Todd A Ics

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Verified Reviewer

Cancellation with refund of my ticket

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FlightHub - Cancellation with refund of my ticket
So my son went to Marine boot camp in Parris Island South Carolina. He broke his leg due to his injuries was unfortunately sent home. He was in week 8. When hospitalized. So he was going to stay so I canceled my flight and kept the credit for the flight when he healed and graduated. He's not going to graduate so I asked If I could get a refund and they said no 700 dollars down the drain. Look at the terms of service folks. I don't know how that's legal. Im.going to try to call American Airlines and see if they could do something. I'm sure my money's gone. I'll never use flight hub again.
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Loss:
$700
Cons:
  • No refunds

Preferred solution: Full refund

Wajiha S Ymu

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Verified Reviewer

Cancled

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FlightHub - Cancled
FlightHub - Cancled - Image 2
Updated by user Aug 31, 2023

very bad

Original review Aug 01, 2023
Hi dear my name is wajiha sadet date of birth april 23/1985 conformation flight T1TKXB AND THE 9 NUMBER 23225**** My flight was from calgary to tonoroto and from toronto to amsterdam yester my toronto flight from calgary got delayed 3.30hours i would missed my second flight they asked to call ypu guys they couldnot do anything i called yesterday for refund but today no one is answering phon dont know whats happenning i need a refund plz and thank you
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Preferred solution: Full refund

User's recommendation: be contact with customers

Resolved
Bryon P Oco

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Verified Buyer
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Resolved: My trip cancelation

FlightHub - My trip cancelation
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Updated by user Oct 21, 2023

Company fixed the issue and I have been provided with apology. They didn't refund me

Original review Sep 21, 2023
I canceled my flights..can't go..I can't go on my trip..complications with home and passport..can't find passport looked everywhere and still can't find it
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Loss:
$875

Preferred solution: Full refund

Sarah F Gou

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Verified Reviewer

Complete scam zero customer service zero refunds

This company is a complete scam. Theres zero customer service. All theyre looking for is sales and you never get your refund and or any sort of customer service. Please do not use this company. It is a complete scam.
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Loss:
$1000
Cons:
  • Full scam

Preferred solution: Full refund

chunmei L

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Verified Buyer
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Verified Reviewer
| map-marker Kamloops, British Columbia

Airline change my booking wrong

FlightHub - Airline change my booking wrong

My booking information as follow as below

Wed 18 Oct, 2023 - Wed 08 Nov, 2023

Reference Number: 232-37*-***

Booking Status: Confirmed

The original ticket is below

DepartureCheck-In with Philippine Airlines / Airline confirmation: 23HDSC

Vancouver, BC, (YVR) to Guangzhou, China, (CAN)1 Stop

Philippine Airlines

Flight 117

Economy

12:50 AMWed Oct 18, 2023Vancouver, BC, (YVR)

5:40 AMThu Oct 19, 2023Manila, Philippines, (MNL)

Duration:

13 hours 50 minutes

Layover 1 day 20 hours 25 minutes

Philippine Airlines

Flight 382

Economy

2:05 AMSat Oct 21, 2023Manila, Philippines, (MNL)

4:35 AMSat Oct 21, 2023Guangzhou, China, (CAN)

Duration:

2 hours 30 minutes

Total Trip Time:2 days 12 hours 45 minutes

ReturnCheck-In with Philippine Airlines / Airline confirmation: 23HDSC

Guangzhou, China, (CAN) to Vancouver, BC, (YVR)1 Stop

Philippine Airlines

Flight 383

Economy

5:45 AMWed Nov 08, 2023Guangzhou, China, (CAN)Terminal 2

8:10 AMWed Nov 08, 2023Manila, Philippines, (MNL)Terminal 1

Duration:

2 hours 25 minutes

Layover 12 hours

Philippine Airlines

Flight 116

Economy

8:10 PMWed Nov 08, 2023Manila, Philippines, (MNL)

3:55 PMWed Nov 08, 2023Vancouver, BC, (YVR)

Duration:

11 hours 45 minutes

Total Trip Time:1 day 2 hours 10 minutes

Travellers

To correct the names of any passengers, please chat with us.

Chunmei Li

Date of Birth: 10/29/1970

Gender: Female

Passport Number: N/A

Then they change return ticket to

Guangzhou, China, (CAN) to Vancouver, BC, (YVR)1 Stop

Philippine Airlines

Flight 383

Economy

5:55 AMThu Nov 09, 2023Guangzhou, China, (CAN)Terminal 1

8:30 AMThu Nov 09, 2023Manila, Philippines, (MNL)Terminal 1

Duration:

2 hours 35 minutes

Layover 12 hours 20 minutes

Philippine Airlines

Flight 116

Economy

8:10 PMWed Nov 08, 2023Manila, Philippines, (MNL)Terminal 1

3:55 PMWed Nov 08, 2023Vancouver, BC, (YVR)Terminal M

Duration:

11 hours 45 minutes

The return ticket arrive Guanzhou on Nov 9, but connect flight to Vancouver on Nov 8. How is possible to make this flight.

The airline already change my time 3 times before and this time is non sense. Please help me to solve this problem and I am appreciate your help.

By the way, If my problem don't solve it, I will keep the right to complain to https://rppa-appr.ca/eng/know-your-rights.

Thank you,

chunmei

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User's recommendation: Philippine airlines is terrible, since I booked the ticket, they change my flight time 3 times. The first change stop time from 16 hours to 44 hours, the last change is total wrong, and I can't board it because my flight arrived stop place MIL on Nov 9, but my connection flight departure on Nov 8,2023. Be careful this airline.

Sarah F Gou

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Verified Reviewer
| map-marker London, Ontario

Refund

What youre doing is completely illegal. I would like my refund immediately. I did same-day cancellation. I shouldve also gotten my return immediately and I still have not received it one month later.. I have a friend that is lawyer and I will be coming at you if you dont resolve this immediately.
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User's recommendation: Do not use this company

Munal U

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Verified Buyer
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Verified Reviewer

I got scam through your just fly website

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FlightHub - I got scam through your just fly website
FlightHub - I got scam through your just fly website - Image 2
I purchased my ticket international trip .when I decide to cancel my trip for a reason I have . I got hacked with Customer Service pretending working for just fly ..he charged me extra $900 for cancellation .my flight never cancel iBeen told I have E credit. A month after ready to rebook again it was a scam. I lost $6000 in total .who is going to give me my money back.
View full review
Loss:
$482254
Pros:
  • All my personal information was a hacker now

Preferred solution: Full refund

User's recommendation: I would never recommend somebody to you

Dollie-Brooke R

They canceled my flight and then didn’t issue a refund

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UseIve attempted to call Flight hub but was hung up on and then attempted to reach them via online chat. This online assistance has had me waiting for over an hour; I still have no resolution.
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Loss:
$1

Preferred solution: Full refund

User's recommendation: Use a travel agent

Anonymous
map-marker Nashville, Tennessee

To check my booking

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I bought tickets for my family 8 months ago. They keep cancelling and booking. it is not convenient and safe for the customers'
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User's recommendation: I will not recommendation flighthub to future customers

kwon j Iis

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Verified Reviewer

I booked my flight a week ago and immediately...

I booked my flight a week ago and immediately canceled it on the flight hub website. However, I haven't received a refund yet. The flight hub website's customer service center said it would be processed within 2 to 5 days, but when exactly will it be processed? I can't reach them by phone either. When can I expect to receive my refund?
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LokTing N

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Verified Reviewer
| map-marker Central, Central And Western District

Request of changing the returning flight for passenger Lung Cheung NG only

FlightHub Booking confirmation no.: 240-83*-*** Dear Sir/Madam, Please assist in changing the return flight for passenger Lung Cheung NG only. Passengers originally board the flight from Hong Kong to Los Angeles on December 1, 2023 at 1:15 pm. We were unable to request changes to travel plans and select new flights online. Since we are currently out of state, please contact us via email for further assistance as soon as possible. We also look forward to online chat assistance. Thank you. Contact email: winnienlt8@***.com Best Regards, Lok Ting NG (Winnie)
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Anonymous
map-marker Yellowknife, Northwest Territories

Complaint

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I want to buy a ticket and I was told a price by someone called Wilson. He told me that he will call me back and never did. When I call someone told me That he left for the day. That is when all come upon me. They force to a ticket, but I told them that is to high a price. After all abuse and so on they said it is your lose we have your details and everything about you.they said that they take the money from my account. It was Nov24/2023. They kept in the loop till 11:30pm, whitest we start conversation 9:00pm. This ridiculous. Please investigate this rouge agents.
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User's recommendation: Investigate these pack of who does not know what customer relation means

Cherrill B

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Verified Buyer

Could not get any help in changing name on ticket.

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FlightHub - Could not get any help in changing name on ticket.
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Wanted to change the name on the ticket because my husband could not fly there. He had no more vacation or sickleave left so we were going to use the ticket so a friend can go with me when talking to them they said that it would cost us another $399 extra For a total of $699 for a total cost for one passenger on a $400 flight. Thank you.
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Loss:
$400
Cons:
  • No customer service and also hided conditions
  • Keeps money

Preferred solution: Full refund

User's recommendation: Don’t use

Oliver K Zxx

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Verified Reviewer

Missing Money-Flight Hub refusing to cancel the authorization

FlightHub - Missing Money-Flight Hub refusing to cancel the authorization
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Good morning,

I have spent the weekend on the phone with customer service after money was taken out of my account before they confirmed the flights.

They subsequently cancelled the flights and now $2900 is missing. I have spoke with my bank-Flight Hub needs to cancel the authorization for the money so that it can be returned.

My wife is dying in the hospital, alone.

My son and I cannot get to her. Flight Hub took the only money we had to cover the flights.

The the managers have not returned phone calls, yet documented that they did but no one answered (untrue-I do not have any missed calls). I require this money to be in my account by end of day today.

I trust that we will be compensated for the actions of Flight Hub and the lies told by the customer service agents (each gave a different timeframe for the money to be back in my account; blamed it on KOHO-even after being told that the origin of the authorization is from Flight Hub and that it is considered fraud for KOHO to override it).

I require an answer ASAP. This is not a matter of being able to drive to her-she is in another country.

I look forward to hearing from you today.

Thank you.

Best regards,

Oliver

View full review
Loss:
$2880
Pros:
  • Have alternate routes
Cons:
  • Being blamed for their mistake
  • Lying by customer service
  • Managers do not call like they say they will

Preferred solution: Full refund

User's recommendation: Be very cautious-you need double the money just in case they take the money before confirming the flight. They will not assist in having it returned right away. If it is important-do not use Flight Hub

Anonymous
map-marker Victoria, British Columbia

How to cancel flight hub monthly payments.What a useless support system onOne.

I want to cancel my flight hub membership. I didnt find it helpful at all. This is the first time Ive had to take out a membership to use FlightHub or Expedia or one of the other discount sites.
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