John O Ele

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Verified Reviewer
| map-marker Dallas, North Carolina

Poor communications

It appears they do not want to receive your e-mail, questions. You attempt to send an e-mail to Flighthub and it will not go through. They say they will send you a code to your e-mail to permit yours to go through. It does not come ergo, they will not see my e-mail to them.
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Loss:
$225

Preferred solution: Full refund

User's recommendation: Do not use FlightHub

Pooja b Ddo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ambala, Haryana

Ticket

Hi This is Pooja Bansal , Booking number 220-38*-***, i have booked my ticket on 31st Dec as per india time. And its 2nd Jan, and i am still waiting for my ticket. please let me confirm my ticket as soon as possible . otherwise i have to make another plan to book my ticket. Please let me know if you are cancelling my booking , i need full refund. Thanks
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Nicoleen S

Mistake on the spelling on the ticket

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Hello Sir, I tried updating my personal information within 24hrs of buying my ticket on May 3. It has been a month and the status on Manage my flight said they are still working on it. I added my passport number and date of birth and that is reflected when I checked but not the addition of my married name. Please check this out for me. Best Regards, Nicoleen Sappleton-Meredith
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Pros:
  • Really i dont know
Cons:
  • Bad service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Laval, Quebec

Change flight Itinerary

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Flight Itinerary : 201-93*-*** Mr. Michel Guay 514-574-**** To whom it may concern, I need to change my return flight from Rome to Montreal. My original Air Canada return date from Rome to Montreal is scheduled for August 7th 2022 on flight AC893, However, this date needs to be changed to Sunday, AUGUST 14TH, 2022 with Air Canada AC893. Please let me know the cost associated with this transfer and I will pay it by credit card. Best Regards, Michel Guay
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User's recommendation: Terrible service! I’ve called back 9 times and still no mews to switch my date a week later! I fully regret having booked with them. Never ever again!

Carly Ayx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible customer service

The agent told me my flight was a no show. Even though I have a claim number abs had to send in my death certificate of my grandmother to receive a credit I was told will take a few weeks. He refuse to help me told me to visit nearest flight hub office and the city doesnt have I have always used this customer line. N he hung up on me
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Loss:
$500

Preferred solution: Full refund

Onis Bxz
map-marker Delhi, National Capital Territory Of Delhi

Overcharged

My flight hub itinerary showed 2 check in bags but the airline charged me for the 2nd bag. I had to pay 200USD plus taxes
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User's recommendation: Never Use Flight Hub

Onis Bxz
map-marker Delhi, National Capital Territory Of Delhi

Overcharged

My Flight Hub Itinerary showed I am allowed 2 check in bags but the airline charged me for the 2nd bag
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User's recommendation: Never use Flight Hub. They are fraud

Rakhima r

Getting my confirmation number

no one can or will help me getting the confirmation number. !!! !!! 111111****111111****111111****111
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Pros:
  • Easy and convenient

Preferred solution: Let the company propose a solution

Anonymous
map-marker Pickering, Ontario

FlightHub is the worst online travel website. STAY AWAY!

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FlightHub is the worst online travel agent. Never buy a ticket from them.

They are completely incompetent and they have terrible customer service.

I made the mistake of trying to buy a ticket from them a second time. After buying the tickets, I was charged more for seats that I did not request. When I told them that I did not, they accused me of lying and then said they cannot do the refund as the money has been sent to the airline, and I should call there. The airline said they cannot as the ticket is under FlightHub's control and FlightHub should be able to request a refund.

So now, I am being bounced back and forth like a ping pong.

The first time I tried to book with FlightHub, they booked tickets that got cancelled, then rebooked them at a higher cost and I had to finally cancel the whole ticket.

If you try to call them, they never pick up their lines.

The only way to get in touch with them is to leave a message on Facebook and then wait for them to call you. WHY HAVE A TOLL-FREE LINE?

PLEASE STAY AWAY FROM THIS COMPANY!!!

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User's recommendation: STAY AWAY!!

Russell P Ois

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Verified Reviewer
| map-marker Lethbridge, Alberta

Using credit from cancelled United flight

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I have a credit for a flight with United that was cancelled due to Covid. I cannot find a way on the web site to access this credit. I tried calling to book using my credit by talking to a human customer service person but the phone service takes me to a useless prompt for booking number but the system cannot locate it. Even when I actually got through to someone they transferred me to the same useless automated prompt.
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Loss:
$337
Pros:
  • Easy online booking
Cons:
  • Hard to communicate with someone

Preferred solution: Get through to someone to help me use my travel credit with United

Laurie B Ezp
map-marker Spruce Grove, Alberta

CancellationThey do not answer the phone

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Tried for 4 hours and 45 minutes and tried every 15 minutes A recording said to ask for a call back. I did and have not received a call. It is midnight now and I must get some sleep. This is the second time that Flight Hub has shown extremely poor or no service
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Loss:
$68

Preferred solution: Let the company propose a solution

User's recommendation: Try another agency or direct to airline

Garvit T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint-Laurent, Quebec

They charged me fees to cancel the flights within 24 hours

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FlightHub - They charged me fees to cancel the flights within 24 hours
Original review Sep 18, 2022

Hi,

Please be aware to book your flights through Flighthub. They will put your call on hold for hours.

I called them to cancel my flight within the 24 hours period but due to the long wait and hold times, I waited for more than 8 hours to reach out to them. When I was finally able to speak to them, I passed my 24 hours period and they refused to cancel my ticket with a full refund. In fact, they put all the blame on me saying that it's my responsibility to reach out to them on time.Very disappointed as I am their regular business client. If they can do this to me then you are not a big deal.

Be aware guys !! Better choose other agencies like Expedia or CHEAPOAIR.

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Loss:
$2350
Pros:
  • Value for money
Cons:
  • Understaffed
  • Fake promises
  • Not trustworthy

Preferred solution: Full refund

User's recommendation: Never book your tickets through Flighthub. They will never respect your loyalty and are mostly under staffed.

Denisse C Hit

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Verified Reviewer

Itinerary

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FlightHub - Itinerary
I have been 4 hrs on the phone and still noone is answering. I am leaving in a month and no itinerary. I already paid my ticket exchange and all was done with the agent over a week ago or more. I tried calling another of their numbers also.
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Preferred solution: Updated itinerary

Marina D Wtr

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Verified Reviewer
| map-marker Scarborough, Ontario

Want to use my credit

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My Flighthub booking number is 177-37*-***

I have a $265.56 credit with West Jet

I went online to flighthub.com to rebook to a new destination on Wednesday April 20 2022 and am still waiting for any type of response, confirmation, acknowledgement from your office. Your site states: We are currently working to process your request.

Be on the lookout for an email confirmation which we'll be sending out once we have everything finalized!

This process can take a few minutes to a few hours. It has been days and I would like to get this sorted out so that I can continue to book the rest of my vacation

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Preferred solution: change of flight destination

Anonymous
map-marker Kochi, Kerala

Refund

Hi I have cancelled my booking because I was not noticed about US visa in order to have connection flight. I need full refund. But when I tracked my info it seems refund is not allowed. Would please email the details. It was not my fault at all. And I think I am eligible for the complete refund even without penalty fee.
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